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Organizational Design – Structures & Human Behaviour

An organization’s structure determines how people communicate, make decisions, and stay motivated.

1. Functional Structure

Groups employees by specialized functions (e.g., Marketing, Finance).

  • Pros:
    • Deep expertise within departments
    • Clear career paths and supervision
  • Cons:
    • Silos may form, limiting collaboration
    • Slow decision-making across functions

Functional Structure


2. Divisional Structure

Organizes units around products, markets, or regions.

  • Pros:
    • Strong focus on specific product lines or geographies
    • Faster response to local needs
  • Cons:
    • Resource duplication across divisions
    • Potential competition for corporate support

Product-Based & Geography-Based Divisions


3. Matrix Structure

Combines functional and divisional chains of command.

  • Pros:
    • Flexible deployment of talent
    • Encourages cross-functional teamwork
  • Cons:
    • Dual reporting can confuse roles
    • Political jockeying for scarce resources

Matrix Structure


4. Network Structure

Centers on a small core organization that outsources major functions.

  • Pros:
    • Highly adaptable to change
    • Leverages external experts
  • Cons:
    • Less direct control over partners
    • Dependency on external stability

5. Team-Based Structure

Organizes around self-managed, cross-functional teams.

  • Pros:
    • High employee engagement and ownership
    • Rapid innovation through diverse perspectives
  • Cons:
    • Role ambiguity can arise
    • Requires strong team-building and conflict-management skills

How Structure Shapes Behavior

Communication: Hierarchies vs. networks change how information flows.

Decision-Making: Centralized vs. decentralized structures affect speed and empowerment.

Motivation: Clear roles boost certainty, while fluid teams drive creativity.

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