Introduction
Shopify stores and e-commerce brands spend a lot of time and money to answering the same messages of the customer on Social media (like Instagram). Some brands hire a support team to answer the DM and others try to manage themselves but end up with late reply,missed messages or lost sales because the customer leaves.
Fetchply solves this issue by connecting an AI chatbot directly to your Instagram account. when you connected than AI reads all DM to answering the common questions automatically so your customers get a fast reply any time of day and you are not spending time to manually write or copy paste the same answers.
How to Connect Instagram, Step by Step
Required: An Instagram business or creator account that is linked to a Facebook/Meta account.
1. Start authorization
In your Fetchply dashboard, go to Integrations then select Instagram and click to Connect. You will be redirected to sign in with your Meta account and approve the requested permissions. This is the same login flow Meta uses for any business integration.
2. Confirm the professional account
After connecting, double-check your Instagram profile. Fetchply is connected to this account you want the AI chatbot for. This matters if you or your team manage multiple Instagram accounts.
3. Test interaction
- After connecting the AI chatbot with Instagram, send a test DM to your own account to test whether the chatbot is working.
- That's it your integration is complete.No need of code or developer for the integration.
4.What Happens After You Connect
One inbox for all DM. Every DM your chatbot handles you can see the indox of the fetchply and if you want to communicate with customer personally, Fetchply gives you full control on AI chatbot.
The chatbot answers the customer question about the policies like return, shopping and shipping without you. It takes all the information from your website. If you want to update the AI chatbot, you will need to update the website. Fetchply AI chat automatically updates according to your website.
5.Disconnect Integration
Disconnection is safe. If you want to turn off the Instagram integration, one click and your integration is off and your store data is safe or untouched.
6.Final Thoughts
Connecting Instagram to Fetchply takes a few minutes and reduces or removes your DM pressure of the customer and you have more time to grow you shopify or e-commerce brand. Fetchply handles all the DM of your social media(like instagram) and you monitor in one single inbox and your customers meet their expectations and get reply from your store every time, every night and every day whether it's 2 AM.
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