UX Writing Challenge: Day 1

From:
DailyUXWriting

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Scenario: A traveler is in an airport waiting for the last leg of a flight home when their flight gets abruptly canceled due to bad weather.

Challenge: Write a message from the airline app notifying them of the cancellation and what they must do next.

Headline: 45 characters
Body: 175 characters max
Button(s): 25 characters max

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Headline:
Notification: Flight cancellation due to weather

Body:
We rebooked you for the next flight and reserved a hotel closest to you. Check the app for details.

Button(s):
Flight details
Hotel details

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Reasons why I chose this:

1. Action-oriented
2. Simple words to translate
3. Concise
4. Clear
5. Provide next steps

Conclusion

This notification effectively balances clarity, brevity, and user-friendliness. By focusing on action-oriented language and providing immediate next steps, it minimizes traveler stress and guides them through a challenging situation. The use of simple and concise wording ensures accessibility for a diverse audience, making the information easy to understand and actionable. Overall, this message provides an excellent user experience by addressing the user's concerns and offering practical solutions quickly and efficiently.