From:
DailyUXWriting
--
Scenario: A traveler is in an airport waiting for the last leg of a flight home when their flight gets abruptly canceled due to bad weather.
Challenge: Write a message from the airline app notifying them of the cancellation and what they must do next.
Headline: 45 characters
Body: 175 characters max
Button(s): 25 characters max
--
Headline:
Notification: Flight cancellation due to weatherBody:
We rebooked you for the next flight and reserved a hotel closest to you. Check the app for details.Button(s):
Flight details
Hotel details
--
Reasons why I chose this:
- Action-oriented
- Simple words to translate
- Concise
- Clear
- Provide next steps
Conclusion
This notification effectively balances clarity, brevity, and user-friendliness. By focusing on action-oriented language and providing immediate next steps, it minimizes traveler stress and guides them through a challenging situation. The use of simple and concise wording ensures accessibility for a diverse audience, making the information easy to understand and actionable. Overall, this message provides an excellent user experience by addressing the user's concerns and offering practical solutions quickly and efficiently.
Top comments (0)