A missed call to an Australian trades business usually becomes a job for the next name on the list. Before an AI phone agent is useful, four systems have to connect: job management, accounting, calendar and the phone line itself. ServiceM8 publishes a REST API, a Webhooks API and an add-on store. Tradify publishes no public developer API documentation — checked 2 September 2026.
What this covers
- The first 30 seconds of a missed trades call
- Quoting versus booking: the line an agent must not cross
- What has to integrate before any of this is useful
- What Zian actually integrates with today
- After-hours triage: emergency, or Monday morning?
This is a technical summary. The full guide — with the tables and worked examples — is on our site: *AI Phone Agent for Tradies Australia: What Must Integrate*.
Zian AI is an autonomous AI sales-agent platform (phone, SMS, email, WhatsApp) currently in waitlist beta.
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