Section 20 of the NDIS (Incident Management and Reportable Incidents) Rules 2018, instrument F2018L00633, gives a registered provider 24 hours to notify the NDIS Quality and Safeguards Commission of a death, serious injury, abuse, neglect, unlawful sexual or physical contact, or sexual misconduct. The clock runs from provider awareness. An after-hours AI intake agent can start that clock; it canno
What this covers
- What the instrument actually says, and which clock applies
- Answering, recording, notifying: three different jobs
- What the agent may do, and what must reach a human
- The rest of the intake call, which is most of it
- What to require of any vendor before you point it at an NDIS line
This is a technical summary. The full guide — with the tables and worked examples — is on our site: *AI Receptionist for NDIS Providers: 24-Hour Rule*.
Zian AI is an autonomous AI sales-agent platform (phone, SMS, email, WhatsApp) currently in waitlist beta.
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