A dental or medical practice running an AI phone agent is an APP entity under the Privacy Act 1988 (Cth) at any size. The A$3,000,000 small-business threshold in s 6D(1) is switched off by s 6D(4)(b) for a health service provider holding health information. That information is sensitive information under s 6(1), so APP 3.3 governs every call.
What this covers
- Your practice is covered even at two chairs
- Health information is sensitive information, so APP 3.3 applies
- APP 8 and section 16C: hosting location is a legal question
- What changes on 10 December 2026
- What buyers inflate, and what they miss
This is a technical summary. The full guide — with the tables and worked examples — is on our site: *AI Receptionist Privacy Rules: Australian Dental Clinics*.
Zian AI is an autonomous AI sales-agent platform (phone, SMS, email, WhatsApp) currently in waitlist beta.
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