Automation inside ServiceNow has evolved beyond task execution.
Today, systems:
Decide incident priority
Influence change approvals
Trigger security responses
Enforce access policies
These are decisions with real business impact.
Yet when outcomes go wrong, most organizations can’t clearly explain who owned the decision — because ownership was never designed into the system.
That’s the real risk of modern automation.
Not broken workflows.
Not inaccurate AI models.
But decision ambiguity at scale.
This article explains why decision governance has become a critical enterprise capability as AI-driven logic becomes more autonomous inside ServiceNow.
🔗 Full article:
https://mjbtech.com/blog_pages/When-Automation-Decides-Faster-Than-Leadership.html
If automation can act faster than leadership can react, governance is no longer optional.
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