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On Shopify, a Failed Renewal Wears the Store's Own Clothes
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On Shopify, a Failed Renewal Wears the Store's Own Clothes

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3 min read

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Recharge Renewals Fail in the Space Between Two Systems
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Recharge Renewals Fail in the Space Between Two Systems

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3 min read
The Cancel Flow Audit You Can Do in One Sitting
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The Cancel Flow Audit You Can Do in One Sitting

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3 min read
Launching Dunning Is a Checklist, Not a Switch
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Launching Dunning Is a Checklist, Not a Switch

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3 min read
The Card Number Your Customer Replaced Without Telling You
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The Card Number Your Customer Replaced Without Telling You

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Most Dunning Tests Prove Nothing, Because Nobody Wrote Down What Would Count
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Most Dunning Tests Prove Nothing, Because Nobody Wrote Down What Would Count

#analytics #saas #testing
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3 min read
Your Decline Report Is a Diary You Never Read
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Your Decline Report Is a Diary You Never Read

#analytics #operations #saas
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3 min read
A Cancel Flow That Cannot See the Card Is Half a Flow
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A Cancel Flow That Cannot See the Card Is Half a Flow

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3 min read
When One Stripe Account Stops Being the Whole Business
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When One Stripe Account Stops Being the Whole Business

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3 min read
Two Billing Engines, Two Different Renewal Problems
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Two Billing Engines, Two Different Renewal Problems

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A Recharge Card Update Should Wake the Charge Up
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A Recharge Card Update Should Wake the Charge Up

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3 min read
One Retry Schedule for Every Decline Is a Category Error
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One Retry Schedule for Every Decline Is a Category Error

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3 min read
Fewer Failures Beat Better Apologies
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Fewer Failures Beat Better Apologies

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3 min read
Two Ways to Buy Recovery: A Sales Process, or a Switch You Flip
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Two Ways to Buy Recovery: A Sales Process, or a Switch You Flip

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3 min read
A Stripe Decline Code Is a Sentence, Not a Verdict
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A Stripe Decline Code Is a Sentence, Not a Verdict

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3 min read
Stripe Tells You More About a Failed Payment Than the Dashboard Shows
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Stripe Tells You More About a Failed Payment Than the Dashboard Shows

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The Subscribers You Lose Without a Decision Being Made
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The Subscribers You Lose Without a Decision Being Made

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3 min read
Recurly Handles the Invoice. The Gaps Are Human-Sized.
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Recurly Handles the Invoice. The Gaps Are Human-Sized.

#product #saas #software
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3 min read
Smart Retries Are a Good Start. They Are Not a Recovery System.
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Smart Retries Are a Good Start. They Are Not a Recovery System.

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Walk One Loop Renewal From Failure to Finish
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Walk One Loop Renewal From Failure to Finish

#backend #product #saas
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3 min read
Four Emails, Four Different Jobs: Teardown of a Recovery Sequence
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Four Emails, Four Different Jobs: Teardown of a Recovery Sequence

#copywriting #product #saas
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3 min read
The Reply Is the Metric Nobody Puts on the Dunning Dashboard
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The Reply Is the Metric Nobody Puts on the Dunning Dashboard

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3 min read
Who Retries on Day Seven? Owning the Recharge Handover
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Who Retries on Day Seven? Owning the Recharge Handover

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3 min read
An Insufficient Funds Decline Is a Calendar Problem Wearing a Balance Problem's Coat
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An Insufficient Funds Decline Is a Calendar Problem Wearing a Balance Problem's Coat

#backend #saas #softwaredevelopment
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3 min read
Price Payment Recovery Software by What It Keeps, Not What It Quotes
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Price Payment Recovery Software by What It Keeps, Not What It Quotes

#saas #software
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3 min read
Choosing a Dunning App Inside Shopify: Five Checks Before You Install
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Choosing a Dunning App Inside Shopify: Five Checks Before You Install

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The Denominator Audit: Why Most Recovery ROI Numbers Are Too Kind
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The Denominator Audit: Why Most Recovery ROI Numbers Are Too Kind

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Revenue Recovery Is the Outcome. Failed Payments Are the Work.
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Revenue Recovery Is the Outcome. Failed Payments Are the Work.

#product #saas #software
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3 min read
Choosing Stripe Dunning Software Is Choosing What Happens After Stripe Stops
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Choosing Stripe Dunning Software Is Choosing What Happens After Stripe Stops

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How Long Should a Dunning Cycle Last? Reconstruct One Before You Extend It
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How Long Should a Dunning Cycle Last? Reconstruct One Before You Extend It

#analytics #operations #saas
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3 min read
Switching Recovery Tools Is a Data Exercise Before It Is a Vendor Exercise
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Switching Recovery Tools Is a Data Exercise Before It Is a Vendor Exercise

#analytics #data #saas
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3 min read
Percentage of Recovered Revenue Is a Tax on Getting Better
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Percentage of Recovered Revenue Is a Tax on Getting Better

#product #saas #software
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3 min read
On Shopify, the Storefront Is Healthy While the Renewal Is Not
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On Shopify, the Storefront Is Healthy While the Renewal Is Not

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On Skio, the Renewal Is a Second Checkout Nobody Staffed
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On Skio, the Renewal Is a Second Checkout Nobody Staffed

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Hard or Soft: The First Question Every Failed Payment Has to Answer
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Hard or Soft: The First Question Every Failed Payment Has to Answer

#backend #developers #fintech #softwaredevelopment
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3 min read
Do Not Honor Is the Issuer Declining to Have a Conversation
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Do Not Honor Is the Issuer Declining to Have a Conversation

#backend #fintech #softwaredevelopment
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3 min read
Most Dunning Software Demos Start at the Email. Start at the Queue Instead.
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Most Dunning Software Demos Start at the Email. Start at the Queue Instead.

#product #saas #software #softwaredevelopment
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3 min read
Authentication Required Means the Bank Wants the Customer, Not Another Retry
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Authentication Required Means the Bank Wants the Customer, Not Another Retry

#fintech #security
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3 min read
A Braintree Gap Inventory: Vault, Retries, and the Space Between
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A Braintree Gap Inventory: Vault, Retries, and the Space Between

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Generic Decline Means the Bank Answered a Different Question
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Generic Decline Means the Bank Answered a Different Question

#backend #fintech #softwaredevelopment
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3 min read
The Subscriber Is Not a Debtor Until You Make Them One
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The Subscriber Is Not a Debtor Until You Make Them One

#product #saas #startup
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3 min read
Three Different Products Are Hiding Inside One Category Name
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Three Different Products Are Hiding Inside One Category Name

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3 min read
Switching Recovery Tools: The Costs Nobody Puts in the Comparison Table
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Switching Recovery Tools: The Costs Nobody Puts in the Comparison Table

#operations #saas #startup
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3 min read
Read Your Own Statement Line the Way a Stranger Would
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Read Your Own Statement Line the Way a Stranger Would

#product #saas #startup
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3 min read
Keep a Gap Ledger Next to Your Recurly Retry Report
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Keep a Gap Ledger Next to Your Recurly Retry Report

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After Stripe's Last Retry: An Inventory of What Is Still Sitting There
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After Stripe's Last Retry: An Inventory of What Is Still Sitting There

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Flat-Fee Dunning, Priced in the Open: The Arithmetic a Store Should Run First
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Flat-Fee Dunning, Priced in the Open: The Arithmetic a Store Should Run First

#product #saas #startup
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3 min read
One Afternoon in a Recovery Queue: What Actually Happens After Connect
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One Afternoon in a Recovery Queue: What Actually Happens After Connect

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Revenue Recovery Is the Outcome. The Work Has a Different Name.
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Revenue Recovery Is the Outcome. The Work Has a Different Name.

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Most Dunning Software Reviews Grade the Email. Grade the Retry Instead.
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Most Dunning Software Reviews Grade the Email. Grade the Retry Instead.

#product #saas #software
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Retry Timing Is Where Recovery Programs Win or Quietly Bleed
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Retry Timing Is Where Recovery Programs Win or Quietly Bleed

#fintech #saas
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Hard and Soft Declines Are Not Two Severities. They Are Two Different Jobs.
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Hard and Soft Declines Are Not Two Severities. They Are Two Different Jobs.

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Dunning Solutions Are Four Different Products Wearing One Name
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Dunning Solutions Are Four Different Products Wearing One Name

#fintech #product #saas
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3 min read
Reading a Chargebee Attempt Log Like an Auditor
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Reading a Chargebee Attempt Log Like an Auditor

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3 min read
Switching Recovery Tools: A Ledger, Not a Leap
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Switching Recovery Tools: A Ledger, Not a Leap

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Teardown: The Order of Attempts Is the Product
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Teardown: The Order of Attempts Is the Product

#backend #fintech #saas
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3 min read
The Updater Healed Half the File. The Other Half Was Never Enrolled.
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The Updater Healed Half the File. The Other Half Was Never Enrolled.

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The Migration Ledger: What Switching Recovery Tools Really Moves
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The Migration Ledger: What Switching Recovery Tools Really Moves

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3 min read
The Denominator Clinic: Fixing a Failure Rate You Cannot Trust
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The Denominator Clinic: Fixing a Failure Rate You Cannot Trust

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3 min read
The Standup Question Nobody Asks About Renewals
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The Standup Question Nobody Asks About Renewals

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3 min read
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