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Every Ninety Days Our Service Desk Had the Same Bad Week
serguey_shinder_4ab9b87b1 profile

Every Ninety Days Our Service Desk Had the Same Bad Week

#sergueyshinder #itoperations #servicedesk #identity
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2 min read
A Third of the Scanners Sent Back as Faulty Had Nothing Wrong With Them
serguey_shinder_4ab9b87b1 profile

A Third of the Scanners Sent Back as Faulty Had Nothing Wrong With Them

#sergueyshinder #itoperations #hardware #servicedesk
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2 min read
Our Tickets Closed Themselves Before the Night Shift Came Back
serguey_shinder_4ab9b87b1 profile

Our Tickets Closed Themselves Before the Night Shift Came Back

#sergueyshinder #itoperations #servicedesk #shiftwork
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2 min read
Nineteen of Our Shared Mailboxes Were Being Read by Nobody
serguey_shinder_4ab9b87b1 profile

Nineteen of Our Shared Mailboxes Were Being Read by Nobody

#sergueyshinder #itoperations #email #servicedesk
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2 min read
Two Thirds of What We Escalated Did Not Need an Engineer
serguey_shinder_4ab9b87b1 profile

Two Thirds of What We Escalated Did Not Need an Engineer

#sergueyshinder #itoperations #itsm #servicedesk
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2 min read
The Calls That Reach Us Now Are the Ones the Model Could Not Answer
serguey_shinder_4ab9b87b1 profile

The Calls That Reach Us Now Are the Ones the Model Could Not Answer

#sergueyshinder #futureofit #ai #servicedesk
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2 min read
A Fifth of Our Support Demand Came From People We Do Not Employ
serguey_shinder_4ab9b87b1 profile

A Fifth of Our Support Demand Came From People We Do Not Employ

#sergueyshinder #itoperations #itsm #servicedesk
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2 min read
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