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Serguey Shinder

Sep 18

Count How Many Times You Have Fixed the Same Thing

#sergueyshinder #itoperations #itsm #problemmanagement

2 min read

Serguey Shinder

Sep 17

Half of Our Successful Changes Were Never Verified

#sergueyshinder #itoperations #changemanagement #itsm

2 min read

Serguey Shinder

Sep 16

Who Answers the Phone at Two in the Morning

#sergueyshinder #itoperations #incidentresponse #itsm

2 min read

Serguey Shinder

Sep 15

Ask the Business Which Days It Cannot Lose

#sergueyshinder #itoperations #availability #itsm

2 min read

Serguey Shinder

Sep 13

There Is No Longer a Quiet Hour to Do the Work In

#sergueyshinder #itoperations #changemanagement #itsm

2 min read

Serguey Shinder

Sep 11

Nobody Outside the Room Knew When the Outage Ended

#sergueyshinder #itoperations #incident #communication

2 min read

Serguey Shinder

Sep 10

Every Incident Was a Severity Three Until Someone Important Noticed

#sergueyshinder #itoperations #incident #itsm

2 min read

Serguey Shinder

Sep 9

We Restored Service So Fast We Destroyed the Evidence

#sergueyshinder #itoperations #incident #sysadmin

2 min read

Serguey Shinder

Sep 12

A Server We Retired in 2023 Was Still Taking Traffic Last Month

#sergueyshinder #itoperations #itsm #assetmanagement

2 min read

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