The short version:
- Clients buy a managed outcome, not a scan. Package scanning, reporting and remediation together.
- A monthly report should show what changed: new, fixed and still open.
- Send remediation into the PSA as tickets so the work is tracked where your team already works.
- In the QBR, show trend and overdue items, not raw counts.
Sell the outcome, not the scan
Clients rarely understand why they need a vulnerability scan, and a one-off scan tells them very little. What they understand is a managed outcome: known weaknesses found every month, fixed on an agreed schedule, with a report that shows the business is getting safer. That framing also justifies a recurring fee.
A typical managed vulnerability service has four parts: scheduled scanning (internal credentialed and external), a monthly or quarterly report, remediation of the items within the MSP's scope, and a review with the client.
Pick a cadence you can act on
Monthly is the common baseline for small and mid-sized clients; regulated or internet-heavy clients need more. The constraint is usually not the scanner but the time to review results and do the work. How often to run vulnerability scans covers framework minimums.
The monthly report
The monthly client report should answer three questions on its first page:
- What is new since last month, and does any of it need urgent action?
- What did we fix?
- What is still open, and is any of it overdue against the agreed timeline?
Put known exploited vulnerabilities at the top, keep the language non-technical and move host-level detail to an appendix. The report template gives the full structure.
Hand the work to the PSA
Findings that live only in a PDF do not get fixed. Turn each remediation action (not each finding) into a ticket with the affected hosts, the fix and the due date from the remediation SLA. Review tickets before they are created so the queue is not flooded with duplicates.
What to show in the QBR
- Trend: open findings by priority over the quarter, ideally falling, with an explanation if not (for example, credentialed scanning was added).
- Known exploited exposure: how many KEV-listed vulnerabilities were found and how quickly they were closed.
- Overdue items: what missed its timeline, why, and what is needed from the client (budget, downtime, a vendor).
- Risk acceptances: anything the client chose not to fix, with the reason and review date.
- Next quarter: the few larger projects that would reduce the most risk, such as replacing end-of-life systems.
Avoid opening a QBR with a total like "we found 1,200 vulnerabilities". It sounds alarming, says nothing about progress and invites the question of what you were doing.
Making it repeatable across clients
The work that does not scale is turning raw scanner exports into a report each client can read. Varaxon Scan Hub takes the export from the scanner you already use, ranks findings into six fixed priority bands, writes the report under your brand, creates reviewed remediation tickets in HaloPSA or ConnectWise PSA, and keeps each client's history so new, fixed and overdue items appear automatically. See the sample reports or view pricing.
Common questions
How do MSPs charge for vulnerability management?
Most bundle it into a per-device or per-user security tier, or sell it as a fixed monthly add-on per client. Pricing the outcome (scanning, reporting and remediation) rather than the scan avoids a race to the bottom on scanner cost.
Should MSPs white-label vulnerability reports?
Usually yes. The client relationship is with the MSP, so the report should carry the MSP's name and logo, with the client named separately.
This guide first appeared on varaxontech.com.
I'm building Varaxon Scan Hub. It turns exports from Nessus, Greenbone/OpenVAS, Qualys, Rapid7, Nuclei, Burp, Defender and other network, host and web scanners into clear, client-ready reports, and can open HaloPSA or ConnectWise tickets after you review them. Your first three reports are free, and a free pre-flight check shows what it can read from your export first.
— Brandon Sooknanan
Founder, Varaxon Technologies
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