HoverBot is an AI chatbot platform for customer support and lead capture. It grounds every answer in your own catalog, policies, and documentation, masks personal data before it reaches the model, and hands off to a human when confidence drops.
HoverBot is an AI chatbot management platform built for production customer conversations. Rather than scripted flows, it uses retrieval-augmented generation to ground answers in a company's product catalog, policies, and documentation, so replies stay accurate as the underlying content changes. Personal data is masked before it reaches the model, topic boundaries and content filters keep conversations in scope, and confidence-based routing escalates to human agents with the conversation attached. One knowledge base deploys to a website widget and to WhatsApp Business from a single configuration. Founded in 2024, based in Singapore.
Our stack
Node.js and TypeScript across the API and the workers. Express and Sequelize over PostgreSQL, with pgvector holding the embeddings for retrieval. Redis and BullMQ run the crawl, file and training queues. Socket.IO streams replies token by token. React for the dashboard, Docker Compose behind nginx for the deployment, and GitHub Actions to build and ship every release.