An account restriction can leave weeks of work out of reach.
Conversations, code revisions, documents and project notes may still be needed long after someone stops using Claude.
We have opened a complaint form for users who cannot retrieve their materials or have unresolved refund issues.
What can you report?
The Ecode team is collecting reports about:
- Blocked or restricted access to Claude.
- Archives that cannot be exported.
- Missing conversations, files or incomplete exports.
- Unresolved refund requests.
- Documented losses connected with these incidents.
You can describe what happened and indicate what you are seeking, such as a complete copy of your archive, a refund or compensation for documented losses.
What details will help?
Please include:
- When the problem started and which Claude product you used.
- Which materials became inaccessible, such as conversations, code or documents.
- Whether you requested an export and what you received.
- What Anthropic support replied.
- Whether the problem was later resolved.
If your access was restored, your archive became available or a refund arrived, please include that too. We need the full outcome to assess the circumstances accurately.
Please do not post personal information or confidential materials in public comments.
What Ecode is working towards
We are collecting reports to assess possible collective legal action against Anthropic concerning access to user archives, refunds and documented losses.
No lawsuit has been filed yet.
The legal route remains under review. Whether claims can be brought together will depend on the country, applicant status, contract terms and circumstances of each case.
Submitting the form does not mean that a lawsuit has been filed on your behalf or that a particular outcome is guaranteed.
Why Ecode is involved
Ecode helps preserve dated evidence about code files without requiring users to upload their source code.
This initiative concerns access to the materials themselves, including conversations, documents and code created while using Claude.
Registering a file's digital fingerprint does not back up its contents or recover an inaccessible Claude archive. These are different needs, and the complaint form addresses the second one.
Before you submit
Describe the problem and indicate what evidence you have, such as a restriction notice, support correspondence or payment confirmation.
Please do not send passwords, payment card details or confidential files before a secure transfer channel has been agreed.
Tell us what happened
If you have been affected, the complaint form is now open.
If someone on your team is dealing with this, please share the link with them.
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