Automation used to be safe because humans stayed in the loop.
That’s no longer true.
Today, automated systems decide:
What gets escalated
What gets approved
What gets blocked
When those decisions cause outages or compliance issues, accountability disappears fast.
Not because teams are careless —
but because decision ownership was never designed into the system.
I wrote a deep dive on why this is becoming one of the most underestimated risks in modern IT operations.
Link if useful:
👉 https://mjbtech.com/blog_pages/When-ServiceNow-Makes-the-Call-Who-Owns-the-Risk.html
How are you handling accountability when automation makes operational decisions?
Top comments (0)