LiveAPI Devlogs Part 3: Transforming User Onboarding with 3 Industry-Inspired Methods

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Here, we will explore the new updates and improvements in LiveAPI from the past few weeks.

Developers rarely have time to document their code properly. Projects are rushed to meet deadlines, which makes documenting the codebase challenging.

While Swagger helps, it's not a complete solution; it has considerable setup and maintenance costs. Additionally, an exposed Swagger endpoint can introduce security threats. LiveAPI addresses all these issues.

LiveAPI provides a Super-Convenient solution by providing the following.

Using AI to automate documentation.
Staying up-to-date with revisions and interacting with APIs through widgets.
Ensuring end-to-end code security.

Even though all these features have been developed and used, some new users may find difficulty to use everything without proper guidance.

So we were faced with a new problem: How to onboard users easily without friction?

In this article, we will demonstrate how we addressed these issues using three methods inspired by other products.

The Difficulty We Faced with Onboarding New Users

When speaking of the difficulty we have been facing, there were 3 issues.

1. Difficulty in Getting Users to Sign up and Use the Product

Merely using signup can be a barrier for new users to get familiarized with the product, as they will seek simpler ways to use the product.

So we had to think of a solution that would get people to use the product in the easiest way possible, without barriers.

2. Difficulty of Keeping the Users Engaged

Even if the user signs up, if there is no proper guidance for beginners, they won't know what to do and may eventually drop off.

So we need to make sure that there are some beginner-level activities for the user to do, to understand the product more and engage.

3. Difficulty of Explaining the Features

The user signed up and has some guidance on what things to do, but some users won't properly understand what is written and will find it difficult to use the product.

In such cases we need a proper tour around the UI, highlighting the areas to be interacted with and how to properly use it.

To address these problems, let's explore how existing products in the market handle them.