The Problem
Small businesses managing 50+ daily WhatsApp conversations are stuck paying $50–$100+ per team member per month for platforms like WATI and Interakt. Messages get lost, only one person can reply at a time, and response times suffer. For tight-margin operations, these per-seat fees are simply unaffordable.
What I'm Thinking of Building
InboxWA is a shared team inbox for WhatsApp that charges one flat monthly fee instead of per-agent pricing. Your entire team logs into a real-time dashboard, sees all incoming messages, and replies from the same business number—no lost conversations, no bottlenecks. Built on Meta's official WhatsApp Cloud API with automatic order updates and quick-reply templates to save repetitive typing.
Who It's For
Founders and ops leads at e-commerce stores, small retail shops, and agencies (5–50 employees) in India, SE Asia, and Latin America who manage customer support via WhatsApp and have margins tight enough to feel per-seat SaaS pricing.
Key Features (Planned)
- Real-time shared inbox—entire team sees and replies to messages simultaneously
- Automatic order status updates and FAQ quick-replies to reduce manual typing
- Full conversation history in one searchable database, never lose a message
- Flat monthly pricing for unlimited team members (no per-seat surprises)
- One-click Meta WhatsApp API connection, no technical setup required
I'm validating this idea before writing a single line of code. If this resonates with you, I'd love your feedback:
How many team members would need access to your WhatsApp inbox today, and how much are you currently spending on platforms like WATI or Interakt?
Check out the concept page and let me know what you think.
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