How to Detect SLA Breaches in JIRA Using a Lightweight Python Script

#python #webdev #ai #opensource

If you’re in support engineering, you already know the pain of missing SLA deadlines and discovering it too late.

This lightweight Python script helps automate that process by checking for tickets that are approaching or breaching SLA thresholds — so your team can react in time and stay compliant.

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🚀 What This Script Does:
• Connects to your JIRA Cloud instance using REST API
• Authenticates using your email + API token
• Scans all open issues in a selected project
• Compares created or updated timestamps with your SLA thresholds
• Prints out a list of tickets that may breach soon

🔧 Requirements
• Python 3.7+
• requests library
• A JIRA API token (can be generated via Atlassian account)

🧠 Use Case Example:

You can run this as a daily cron job or connect it to a Slack webhook for real-time alerts in your support channel.

Imagine automating something this simple but impactful — without needing heavy tools like ServiceNow or Zendesk Enterprise.

📎 Code Access (Gist)

I’ve kept it simple and open:

🔗 JIRA SLA Breach Checker — Gist
https://gist.github.com/aroojjaved93/418000665dcb84565391854c241229d8

💡 Tip

If you’re just getting started with JIRA APIs, this is a great starter project. No frameworks. No bloated dependencies. Just clean logic and actionable results.

✍️ Author: Arooj Javed
Support Automation | DevOps Advocate | Simplifying Support Workflows

Let me know your feedback or if you’d like to see a dashboard version of this in the next post!