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Non-technical communication

craignicol
Originally published at craignicol.wordpress.com on ・1 min read

If, like me, you love talking about tech, you may find it hard to speak to clients and managers who don’t. So I try and follow one simple rule.

Let go of the detail.

Have a summary that skips over it, because generally the people you talk to trust you on the detail. If you’ve ever had a boiler installed, they’ll never tell you what pipes they’re using, how it’ll context to the power supply. You agree on the boiler model and the installation date, and let them worry about the detail.

Sure, record the detail for yourself and your team, but make it available on-demand, not as a fire hose.

TL;DR; everything

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