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Mike Wei

I am the CEO of Aissist.io, an Agentic AI company for customer service and sales.

Joined on Jul 7, 2026

Mike Wei

Sep 27

AI now shows up in 1 in 16 eSIM support reviews. Whether customers like it depends on one thing.

3 min read

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Mike Wei

Sep 27

We read 8,300 low-star eSIM reviews. Support is rarely the cause, and often the multiplier.

#ai #telecom

3 min read

Mike Wei

Sep 3

Claude for Commerce: Hype, or a Bomb Dropped Into the Commerce Ecosystem?

#ai #agents

2 min read

Mike Wei

Aug 19

Your AI resolution rate went up and CSAT went down. That's not a tradeoff — it's a measurement bug.

#ai #cx

4 min read

Mike Wei

Aug 19

I compared what 18 AI support vendors actually charge per resolved conversation. The spread is 25 .

#ai #agents

2 min read

Mike Wei

Jul 12

A benchmark tool for AI customer service — would love this community to poke holes in it

4 min read

Mike Wei

Jul 9

The fix for bad AI isn't a bigger brain. It's better structure.

#agents #ai #architecture #systemdesign

2 min read

Mike Wei

Jul 9

The "Moore's Law for AI" everyone promised you? It didn't happen.

2 min read

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