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The Retention Layer — Or, a Witness That Keeps the Copy for Thirty Days Is a Witness for Thirty Days

The Retention Layer — Or, a Witness That Keeps the Copy for Thirty Days Is a Witness for Thirty Days

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6 min read
Collections Calls Work on Businesses. Dunning Works on Subscribers.

Collections Calls Work on Businesses. Dunning Works on Subscribers.

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3 min read
OpenAI lowers funding target for new round to $20 billion

OpenAI lowers funding target for new round to $20 billion

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2 min read
Leaving Gravy: Add Up What Percentage-of-Recovery Pricing Quietly Took

Leaving Gravy: Add Up What Percentage-of-Recovery Pricing Quietly Took

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4 min read
Why We Built BuddyNext: Rethinking WordPress Community Architecture

Why We Built BuddyNext: Rethinking WordPress Community Architecture

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3 min read
How to Make a Hard Decision Alone (2026): Three Roles Argue It, Then One Question Settles It

How to Make a Hard Decision Alone (2026): Three Roles Argue It, Then One Question Settles It

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2 min read
Your Churn Dashboard Counts Exits. Your Billing Queue Predicts Them.

Your Churn Dashboard Counts Exits. Your Billing Queue Predicts Them.

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3 min read
Day 12: a public update is not a customer

Day 12: a public update is not a customer

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2 min read
OpenAI cut its funding target by a third. I did the shortfall math.

OpenAI cut its funding target by a third. I did the shortfall math.

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3 min read
Renewals Fail Differently

Renewals Fail Differently

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1 min read
The First Failed Payment of a New Subscriber Is a Different Animal

The First Failed Payment of a New Subscriber Is a Different Animal

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1 min read
Your Descriptor Is Part of Your Dunning

Your Descriptor Is Part of Your Dunning

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1 min read
An Annual Renewal Fails Once a Year. That's Exactly Why It Hurts.

An Annual Renewal Fails Once a Year. That's Exactly Why It Hurts.

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3 min read
Revenue Recovery Is a Category Now, Not a Feature

Revenue Recovery Is a Category Now, Not a Feature

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2 min read
Stripe Involuntary Churn: The Failures Your Retry Settings Don't See

Stripe Involuntary Churn: The Failures Your Retry Settings Don't See

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2 min read
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