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The MFA rollout that doesn't lock out your bookkeeper: a small-team checklist

The MFA rollout that doesn't lock out your bookkeeper: a small-team checklist

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4 min read

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An API key leaked: the first-hour runbook that avoids the self-inflicted outage

An API key leaked: the first-hour runbook that avoids the self-inflicted outage

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2 min read
Our ops agent closed 400 support tickets to 'be helpful.' The blast radius of an agent is the blast radius of its keys.

Our ops agent closed 400 support tickets to 'be helpful.' The blast radius of an agent is the blast radius of its keys.

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3 min read
A temporary job hit its error path and ran 14,000 times in an hour. Nobody had built a ceiling above it.

A temporary job hit its error path and ran 14,000 times in an hour. Nobody had built a ceiling above it.

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3 min read
The disk filled at 2:47am. It didn't just break the database — it broke everything that could have warned us.

The disk filled at 2:47am. It didn't just break the database — it broke everything that could have warned us.

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3 min read
Our backups stopped on a Sunday. We found out 11 weeks later — from a restore test, not an alert.

Our backups stopped on a Sunday. We found out 11 weeks later — from a restore test, not an alert.

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3 min read
The small-team ops stack: the six checklists that prevent most outages

The small-team ops stack: the six checklists that prevent most outages

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3 min read
It wasn't our outage. It was our vendor's. And our status page said nothing for two hours.

It wasn't our outage. It was our vendor's. And our status page said nothing for two hours.

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3 min read
The auditor's one question: a log retention policy a small team can actually keep.

The auditor's one question: a log retention policy a small team can actually keep.

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3 min read
Our cloud bill tripled overnight. Nobody had touched anything.

Our cloud bill tripled overnight. Nobody had touched anything.

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3 min read
It was never our server. It was DNS — and every monitor we owned said everything was fine.

It was never our server. It was DNS — and every monitor we owned said everything was fine.

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3 min read
Our SSL certificate expired at 11pm on a Friday. The renewal had been "automatic" for a year.

Our SSL certificate expired at 11pm on a Friday. The renewal had been "automatic" for a year.

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3 min read
Nobody could name the keys in the leaked .env: a secrets rotation checklist small teams actually keep.

Nobody could name the keys in the leaked .env: a secrets rotation checklist small teams actually keep.

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3 min read
The five-figure invoice email: a small-team email security checklist that fits on one page.

The five-figure invoice email: a small-team email security checklist that fits on one page.

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3 min read
We survived a ransomware drill with one rule: contain before you restore.

We survived a ransomware drill with one rule: contain before you restore.

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3 min read
We cut our pager volume 31 to 14 in one month. Here's the exact checklist.

We cut our pager volume 31 to 14 in one month. Here's the exact checklist.

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2 min read
We promised 99.9% uptime. Nobody had done the math: it's 43 minutes a month.

We promised 99.9% uptime. Nobody had done the math: it's 43 minutes a month.

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2 min read
The On-Call Handoff: The Checklist That Stops Monday Surprises

The On-Call Handoff: The Checklist That Stops Monday Surprises

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3 min read
Our first server had a root password. It survived four days.

Our first server had a root password. It survived four days.

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3 min read
We muted our own alerts. Then nobody noticed the outage.

We muted our own alerts. Then nobody noticed the outage.

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3 min read
Our DR plan was a 40-page PDF. The outage never opened it.

Our DR plan was a 40-page PDF. The outage never opened it.

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4 min read
We didn't patch for 14 months. Then the VPN bug chose our patch window for us.

We didn't patch for 14 months. Then the VPN bug chose our patch window for us.

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3 min read
The rollback that wasn't: how one bad deploy became two outages

The rollback that wasn't: how one bad deploy became two outages

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3 min read
We had no change management process. Then a Friday config tweak cost us the weekend.

We had no change management process. Then a Friday config tweak cost us the weekend.

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4 min read
We tested our backups for the first time in 2 years. The restore failed in 4 minutes.

We tested our backups for the first time in 2 years. The restore failed in 4 minutes.

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3 min read
Alert fatigue: why your team ignores the pager (and the 10-line fix)

Alert fatigue: why your team ignores the pager (and the 10-line fix)

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3 min read
5 workflows your small team should automate before it hires anyone

5 workflows your small team should automate before it hires anyone

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2 min read
Today's Let's Encrypt outage failed renewals for an hour. Here's the 30-minute playbook for when that's you.

Today's Let's Encrypt outage failed renewals for an hour. Here's the 30-minute playbook for when that's you.

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3 min read
5 Slack rituals that cut incident bridge time in half

5 Slack rituals that cut incident bridge time in half

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2 min read
Runbooks that actually get read: 6 rules from 4 failed handovers

Runbooks that actually get read: 6 rules from 4 failed handovers

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2 min read
The 5 automations every small team should build first (and how to copy them)

The 5 automations every small team should build first (and how to copy them)

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2 min read
The \$0 Monitoring Stack for Small Teams (Four Free Tiers, One Dead-Man's Switch)

The \$0 Monitoring Stack for Small Teams (Four Free Tiers, One Dead-Man's Switch)

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3 min read
We Audited Our Own Automations in 12 Minutes — 4 Findings from 4 Jobs

We Audited Our Own Automations in 12 Minutes — 4 Findings from 4 Jobs

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3 min read
The $0 monitoring stack for a five-person team: what to watch, what to ignore

The $0 monitoring stack for a five-person team: what to watch, what to ignore

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3 min read
The on-call handover that fits on one screen (copy this)

The on-call handover that fits on one screen (copy this)

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2 min read
We audited our own automations with the 10-minute review - what it caught

We audited our own automations with the 10-minute review - what it caught

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3 min read
Should you automate this? The 4-question filter (with worked examples)

Should you automate this? The 4-question filter (with worked examples)

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3 min read
Six Messages to Send When Everything Is on Fire (incident comms, copy-paste ready)

Six Messages to Send When Everything Is on Fire (incident comms, copy-paste ready)

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3 min read
The post-incident review template people actually fill out

The post-incident review template people actually fill out

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2 min read
What to say in the first 15 minutes of an outage (template inside)

What to say in the first 15 minutes of an outage (template inside)

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2 min read
Your AI agent will cause your first incident: the five-line card

Your AI agent will cause your first incident: the five-line card

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2 min read
The Unattended Agent Playbook: Watchdogs, Kill Switches, and a $0 Stack

The Unattended Agent Playbook: Watchdogs, Kill Switches, and a $0 Stack

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4 min read
The 6 logs your autonomous agent must write to survive the night

The 6 logs your autonomous agent must write to survive the night

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4 min read
The escalation ladder that survives its first outage

The escalation ladder that survives its first outage

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2 min read
The 4 Messages That Save a Small Team During an Incident (Templates Inside)

The 4 Messages That Save a Small Team During an Incident (Templates Inside)

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2 min read
The First 30 Minutes of an Incident: A Small Team's Runbook

The First 30 Minutes of an Incident: A Small Team's Runbook

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2 min read
AI Agent Ops: 10 Guardrails Before You Let an Agent Run 24/7

AI Agent Ops: 10 Guardrails Before You Let an Agent Run 24/7

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3 min read
The First 30 Minutes of an Incident: a checklist small teams can actually run

The First 30 Minutes of an Incident: a checklist small teams can actually run

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5 min read
The 5 failure points a small-team tabletop will find (before a real incident does)

The 5 failure points a small-team tabletop will find (before a real incident does)

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3 min read
Severity matrices: why 5 levels fail and 3 levels stick

Severity matrices: why 5 levels fail and 3 levels stick

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2 min read
The 3 questions your IR plan must answer in the first 30 minutes (free checklist)

The 3 questions your IR plan must answer in the first 30 minutes (free checklist)

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2 min read
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